01. Introduction
TradeHub ("we", "us", "TradeHub") values your privacy and is committed to protecting the personal data you entrust to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the TradeHub platform, in line with internationally recognized data protection principles, including those reflected in frameworks such as the EU General Data Protection Regulation (GDPR).
By using TradeHub's services, you consent to the collection and use of data as described in this policy. If you disagree, please refrain from using our services.
02. Data We Collect
We collect personal data in the following categories:
Data You Provide Directly
- Full name, WhatsApp number, and email address when registering or downloading educational materials.
- Information you submit when contacting our Support or Partnership team.
Automatically Collected Data
- Technical data such as IP address, device type, and browser when accessing our site.
- Page interaction data via cookies (see Section 8).
Important: TradeHub never asks for or stores your trading account login credentials, broker passwords, or payment card details.
03. How We Use Data
The personal data we collect is used to:
- Process broker account registration through TradeHub referral links.
- Deliver educational materials (such as ebooks) you request, via email or WhatsApp with OTP verification.
- Respond to your questions and support requests.
- Improve the quality of our services and educational content.
- Fulfill applicable legal obligations.
04. Legal Basis for Processing
We process your personal data based on one of the following grounds, consistent with internationally recognized data protection standards:
- Explicit consent you provide (e.g., when downloading an ebook with WhatsApp verification).
- Legitimate interest of TradeHub in operating and improving our services, provided it doesn't conflict with your fundamental interests and rights.
- Legal obligation requiring us to process certain data.
05. Sharing Data with Third Parties
TradeHub is a multi-broker Introducing Broker (IB) platform. As part of the account registration process, certain data (name and contact details) may be shared with the partner broker you choose, solely for registration and rebate attribution purposes.
We do not sell your personal data to third parties for marketing purposes outside the TradeHub ecosystem. Data may also be shared with third-party service providers (such as hosting or WhatsApp verification providers) that support our operations, under equivalent confidentiality obligations.
Partner brokers have their own privacy policies for data you provide directly during account verification on their platform. TradeHub is not responsible for the privacy practices of third-party brokers.
06. Data Storage & Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure, including data encryption in transit and need-based internal access restrictions.
Data is retained for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.
07. Your Rights as a Data Subject
Consistent with internationally recognized data protection standards, you have the right to:
- Access and obtain a copy of the personal data we process about you.
- Update or complete inaccurate data.
- Request deletion of your personal data, subject to applicable legal provisions.
- Withdraw consent you previously provided.
- Object to certain data processing.
To exercise these rights, contact us using the details in Section 11.
08. Cookies & Tracking
Our site uses cookies to remember your preferences and analyze site usage in aggregate. You can disable cookies through your browser settings, though this may affect certain functions on our site.
09. Children's Privacy
TradeHub's services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that this has occurred, we will delete such data as soon as possible.
10. Policy Changes
We may update this Privacy Policy from time to time. Material changes will be notified through our site. The "Last updated" date at the top of this page reflects the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights as a data subject, please contact our team via the Contact Us page.