Pick a channel
- Account and trading help: WhatsApp Support
- Partnerships and collaboration: WhatsApp Partnerships
- Formal and written matters: the official email
Three channels, three clear purposes. Pick the one that fits and our team answers. For urgent matters, WhatsApp is the quickest route.
- Service hours
- Mon-Fri, 08:00-22:00 GMT+7
- Account and trading help
- Partnerships
- WhatsApp, answered the same day
- Formal matters
- Email, reply within 1×24 business hours
- Quick answers
- Help Center (FAQ)
- Client funds
- With the broker, not TradeHub
TradeHub operates as a multi-broker Introducing Broker. We do not manage or hold client funds; all funds sit with the broker where your account is opened. We never ask for your trading account password or card details. Trading Forex and CFDs carries a high level of risk.
Pick the right channel
Each has its own job. Picking the right one gets you helped faster.
- Account and trading helpRecommendedLogin trouble, rebate questions, or technical guidance. Monday to Friday, 08:00-22:00 GMT+7 (closed weekends and public holidays). WhatsApp +62 822 3008 6042.
- Partnerships and collaborationB2BInterested in becoming an IB partner, affiliate, or institutional collaborator. Answered the same day. Monday to Friday, 08:00-22:00 GMT+7 (closed weekends and public holidays). WhatsApp +62 812 3303 4333.
- Official emailOfficialFor formal requests: document verification, corporate matters, or complaints that need a written trail. Reply within 1×24 business hours. info@tradehub.now.
Have this ready to be helped faster
Four things that shorten the conversation.
- Your broker name and account ID, not your password.
- The issue in one sentence, then the details.
- A screenshot if there is an error message.
- Never send passwords or card data. We never ask for them.
Questions about deposits, rebate eligibility, or verification may already be answered in the Help Center, with no chat queue.
Need an answer right now?
Skip the queue: chat directly and get a response from our team during service hours.
Through TradeHub, at no cost
- Automatic rebate
- Exclusive promos
- Switch IB
- Free learning
- Community
Risk warning. Forex and CFD trading carries a high level of risk and may not suit every investor. Consider your objectives and risk tolerance before you trade.